Last Updated: June 2026

At GoSip Coffee, we strive to ensure every order reaches you in excellent condition. As we sell both consumable coffee products and non-consumable merchandise, different policies apply to different product categories.

By placing an order with GoSip Coffee, you agree to the terms outlined below.

1. Coffee Products (Food Items)

This policy applies to all coffee products sold on our platform, including but not limited to:

• Drip Bag Coffee
• Whole Bean Coffee
• Ground Coffee
• Coffee Subscription Deliveries

Due to food safety and hygiene reasons, all coffee product sales are final and are not eligible for returns or exchanges once delivered.

We do not provide refunds, returns, or exchanges for:

• Change of mind
• Personal taste preferences
• Incorrect product selection by the customer
• Opened, consumed, or partially used products

2. Merchandise & Accessories (Non-Food Items)

This policy applies to merchandise and coffee accessories sold through GoSip Coffee.

Returns or exchanges are not accepted for:

• Change of mind
• Incorrect product selection by the customer
• Normal wear and tear
• Minor cosmetic imperfections that do not affect functionality

3. Damaged, Defective, Incorrect, or Missing Items

If you receive:

• A damaged item
• A defective item
• An incorrect item
• A missing item from your order

You must notify us within 7 calendar days from the date your order is marked as delivered.

Claims submitted after 7 days will not be eligible for review or compensation.

Evidence Required

To help us investigate your claim, you may be required to provide:

• Your order number
• Clear photographs of the item received
• Clear photographs of the shipping packaging
• An unboxing video (where applicable)
• A description of the issue

Failure to provide sufficient evidence may result in the claim being rejected.

4. Resolution of Claims

Once your claim has been reviewed and approved, GoSip Coffee reserves the right, at our sole discretion, to provide one of the following remedies:

• A replacement product
• A refund to the original payment method
• Store credit
• Partial refund (where appropriate)

The final resolution will be determined by GoSip Coffee on a case-by-case basis.

5. Shipping & Delivery Issues

While we work with trusted logistics partners, GoSip Coffee is not responsible for delays caused by:

• Courier service disruptions
• Weather conditions
• Customs clearance processes
• Public holidays
• Circumstances beyond our reasonable control

If your parcel is marked as delivered but cannot be located, please contact the courier service directly. We will assist where reasonably possible.

6. Subscription Orders

Customers may cancel future subscription deliveries by notifying us at least 7 working days excluding public holidays before the next scheduled delivery date.

Cancellation requests received less than 7 days before the scheduled delivery date may not be processed in time and the upcoming order may still be charged and fulfilled.

Once a subscription order has been processed, packed, or shipped, it cannot be cancelled, refunded, or returned.

7. Refund Processing

Where a refund has been approved, it will be issued to the original payment method used during checkout.

Please allow 7–14 business days for the refund to be reflected in your account, depending on your payment provider or financial institution.

8. Contact Us

For any refund, replacement, or order-related enquiries, please contact us at:

Email: gosipsip.coffee[at]gmail.com

Please include your order number and supporting evidence to help us process your request efficiently.

9. Right to Refuse Claims

GoSip Coffee reserves the right to refuse any refund, return, replacement, or compensation request that:

• Does not comply with this policy
• Is submitted after the stated claim period
• Lacks sufficient supporting evidence
• Appears fraudulent, abusive, or made in bad faith

Our decision regarding all claims shall be final.